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Annual ConsumerLab.com report analyzed consumer satisfaction with popular product types and retail outlets.
March 4, 2015
By: Sean Moloughney
Editor, Nutraceuticals World
Each year, ConsumerLab.com surveys its free e-newsletter subscribers about the vitamins and supplements they use. The results below are based on 10,329 responses collected in November 2014. Respondents gave ratings for 1,709 brands and 891 merchants. Of these, 115 brands and 51 merchants each received at least 100 consumer ratings. Among these popular brands and merchants, those receiving the best (highest) rating on overall consumer satisfaction within their specific market segment are listed below. Top-rated Supplement Brands on Overall Consumer Satisfaction: Catalog/Internet Brand: Swanson Direct Selling (MLM) Brand: USANA Discount/Warehouse Brand: Kirkland (Costco) Food/Drug/Mass — Broad Product Line: Nature Made Food/Drug/Mass — Narrow Product Line: Qunol Grocery Store Brand: Trader Darwin (Trader Joe’s) Healthcare Practitioner Brand: Thorne Research Health Food Store Brand: Carlson Labs Pharmacy Brand: CVS Vitamin Store Brand: Vitamin Shoppe Canadian Brand: AOR (Advanced Orthomolecular Research) Top-rated Supplement Brands on Consumer Satisfaction with Specific Types of Supplements:* Calcium: Life Extension CoQ10: Puritan’s Pride Digestive Enzymes: Puritan’s Pride Fish Oil: Carlson Labs Glucosamine & Chondroitin: Swanson Multivitamin: Life Extension Probiotic: Puritan’s Pride Resveratrol: Puritan’s Pride * Excludes direct sales brands due to potential respondent bias Top-rated Supplement Merchants on Overall Consumer Satisfaction: Catalog/Internet: Swanson Direct Sales (MLM): Nutrilite Grocery Store: Natural Grocers Mass Market: Target Online Multi-Category Retailer: Amazon.com Online Supplement Retailer: BodyBuilding.com Pharmacy: Walgreens Vitamin Store: The Vitamin Shoppe Warehouse Store: Costco The 142-page ConsumerLab.com 2015 Survey of Vitamin and Supplement Users Report analyzed and compared consumers’ satisfaction with popular brands of supplements and supplement merchants. The report also examined the use of 32 specific types of supplements and nutritional products. Results are analyzed by respondent age, gender, and level of supplement use. The report is available for purchase. Custom analyses are also available. For more information or to purchase the report, go to http://www.consumerlab.com/reports/CLSurveyBrochure2015.pdf
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